Microsoft Office Tutorials and References
In Depth Information
Troubleshooting protected server issues
Troubleshooting protected server issues
Protected servers can be problematic because they have so many different purposes,
with some of them running specific applications. Some Microsoft applications such
as Exchange, SharePoint, and Hyper-V can have issues and those issues will cause
protection to fail. The majority of the issues that you would see with applications like
Exchange, and SharePoint can be avoided by making sure you have the prerequisites
for them on the protected servers. For example, there is a .dll and .exe file that
you need for DPM to be able to back up Exchange and for SharePoint you need to
configure protection for it by running some commands on the SharePoint web front
end. These topics were covered in Chapter 7 . Here are some other common problems
you may run into:
Problem
Resolution
DPM cannot communicate
with the protected servers
agent
Make sure the firewall is still set up correctly. Also
make sure the agent on the protected server is set to
the correct DPM server by using the SetDPMServer
command
Recovery point time and
synchronization time do
not match
Recovery point time reflects the time that the data
was last changed. So if the recovery point is created
at a later time than the actual data was changed,
DPM will show the time stamp of when the data was
changed. There is no ix as this is intended behavior
Replicas are marked as
inconsistent
Perform a manual consistency check on the
protected data
Unable to connect to
Active Directory error
Make sure the DPM server can communicate with
the domain controller. Make sure your DPM server is
still a member of the domain. Make sure your DPM
server has the proper rights to the Active Directory.
Enter the Active Directory on the domain controller
and expand the domain, then expand the system,
and then right-click on MS-ShareMapConfiguration ,
choose Properties and make sure the DPM server is
listed on the Security tab
Volume is Missing error
Check the disk management tab in DPM to see if
any of the drives are showing errors. Check disk
management to see if any disks in the storage pool
have errors. Resolve any errors with the disk. You
may need to run manual consistency checks on the
data once the disk issues are resolved
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