Microsoft Office Tutorials and References
In Depth Information
Troubleshooting message addressing
Outlook 2013 includes many features intended to simplify the process of addressing
messages to recipients. As with any tool, these features can sometimes be more difficult to use
than you’d like. In this section, we discuss troubleshooting tips for some common problems.
Troubleshooting the Auto-Complete List
As you enter a name or an email address into the To, Cc, or Bcc box, Outlook displays
matching addresses in a list. You can insert a name or address from the list into the address box
by clicking it or by pressing the arrow keys to select it and then pressing Tab or Enter.
Sometimes the Auto-Complete List might contain incorrect or outdated addresses—for
example, if you have previously sent a message to an incorrect email address, or if a person
changes his or her email address. The list might also contain people with whom you no
longer correspond. If you don’t remove incorrect or outdated addresses from the list, it can be
easy to mistakenly accept Outlook’s suggestion and send a message to the wrong address.
To clean up the Auto-Complete List:
In the list, point to the name or address you want to remove.
Click the Delete button (the X) that appears to the right of the name or address.
You can modify the Auto-Complete List settings in the Send Messages section of the Mail
page of the Outlook Options dialog box as follows:
▪ To prevent the Auto-Complete List from appearing when you enter an address, clear
the Use Auto-Complete List to suggest names… check box.
▪ To remove all entries from the Auto-Complete List (and start the list from scratch)
click the Empty Auto-Complete List button, and then click Ye s in the dialog box that
SEE ALSO For more information, see “Configuring Office and Outlook options” in Chapter 11,
Troubleshooting multiple recipients
By default, Outlook requires that you separate multiple email addresses with semicolons. If
you separate multiple addresses by pressing the spacebar or the Enter key, Outlook replaces
the space or carriage return with a semicolon before sending the message. If you separate
multiple addresses by using a comma (which might seem to be the more natural action),
Outlook treats the addresses as one address and displays an error message when you try to
send the message.