Microsoft Office Tutorials and References
In Depth Information
Managing conversations
Although the most apparent function of conversations is the grouping of related messages,
its greatest usefulness is as a message-management tool. It can be especially handy for
Outlook users within large organizations that use distribution lists to disseminate
information to a large group of people. When hundreds of message recipients use the Reply All
function to respond to a message, your Inbox can quickly become cluttered. Outlook tracks
conversations by subject and provides tools for managing conversations, regardless of
whether you display the messages in Conversation view.
With Conversation view, you can manage all the messages within a conversation as a group.
You can do this by clicking the conversation header to effectively select all the messages in
the conversation (they won’t appear selected, but, for example, moving the conversation
header to another folder moves all the individual messages in the conversation) and then
applying your action. Or you can use these very useful conversation-management tools:
Ignore Conversation This command moves the selected conversation and any
related messages you receive in the future directly to the Deleted Items folder.
KEYBOARD SHORTCUT Press Ctrl+Del to ignore the currently active conversation. For
more information about keyboard shortcuts, see “Keyboard shortcuts” at the end of
this topic.
TIP Be cautious when using the Ignore Conversation command. Outlook identifies
conversations based on message subjects. If you receive unrelated messages in the
future that have the same message subject as a conversation that you’ve chosen to
ignore, you won’t receive those messages.
Clean Up Conversation This command deletes redundant messages—messages
whose text is wholly contained within later messages—from a conversation. By
default, Outlook doesn’t clean up categorized, lagged, or digitally signed messages.
You can modify conversation clean-up settings on the Mail page of the Outlook
Options dialog box.
SEE ALSO For information about modifying mail settings, see “Configuring Office and
Outlook options” in Chapter 11, “Customize Outlook.”
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