Microsoft Office Tutorials and References
In Depth Information
Dealing with Junk Email
Junk email, often called spam, is a problem for most email users. It can
IN THIS CHAPTER
range from a minor annoyance for a home user to a major problem for
a large organization, clogging mail servers and reducing the efficiency
of employees. Fortunately, Outlook provides you with tools that greatly
reduce the spam problem.
Understanding junk email
filtering
Setting junk email options
Defining blocked and allowed
lists
Understanding Junk Email
Filtering
Junk email filtering works on two principles. The first is the content of the
message — certain keywords and phrases are considered likely to be spam.
The other is the identity of the sender. You can define a safe list — people
whose messages are never treated as spam regardless of content. Likewise
you can define a blocked list, people whose messages are always treated as
spam regardless of content. In either case, messages that Outlook flags as
spam are placed in the Junk E-mail folder rather than the Inbox.
Why doesn’t Outlook just delete spam messages? The fact is that
contentbased spam filtering is not perfect, and it’s possible that legitimate messages
will sometimes be caught as spam. Some people like to quickly scan their
Junk E-mail folder before permanently deleting the messages just to make
sure that a legitimate message has not been caught. However, if you want
spam to be deleted automatically, you can tell Outlook to do this. See the
next section, “Setting Junk EMail Options,” for details.
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