Microsoft Office Tutorials and References
In Depth Information
If Your Account Settings Don’t Work
It’s not uncommon for email account settings to not work at first. When you click the Test Account
Settings button, Outlook tries to log on to your incoming mail server and also to send a test message
via your outgoing mail server. One or both of these tests may fail, and the results shown in the Test
Account Settings dialog box (shown in Figure 3.6 after a failed test) will tell you the results. Note
also that this dialog box has an Errors tab, shown in Figure 3.7. The information on this tab may
give you a clue as to where the problem lies. For example, if the problem is reported as The Server
Rejected Your Login, the problem almost surely lies with the username or password that you entered.
FIGURE 3.6
This dialog box displays the results of testing your email account settings.
FIGURE 3.7
The Errors tab provides details on why the account settings test failed.
The most common cause of problems is simply mistyping some of the information required in the
account setup dialog box. Everything must be 100% correct!
If the test failed in the outgoing mail server part, it most likely means that your outgoing mail
server requires authentication. Setting this option is examined in the following section.
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