Microsoft Office Tutorials and References
In Depth Information
Chapter 4: The Essential Secrets of E-Mail
Chapter 4
The Essential Secrets of E-Mail
In This Chapter
Creating, sending, and replying to messages
Previewing, forwarding, and deleting messages
Saving messages as files
When I wrote the first edition of Outlook For Dummies some 17 years
ago, many readers had yet to celebrate the sending of their very first
e-mail. After this much time, e-mail isn’t something to celebrate anymore —
not unless you celebrate washing the dishes or changing the litter box.
(Woohoo!) E-mail has become every working person’s biggest chore. I find
that many of the people I train put a lot more effort into e-mail than is really
necessary, especially if they have a tool as powerful as Outlook to speed
things up.
Front Ends and Back Ends
You need two things to send and receive e-mail:
A program that helps you create, save, and manage your messages
A program that actually transports the messages to and from the other
people with whom you exchange messages
Some technical people call these two parts the front end and the back end,
respectively. Outlook is a front end for e-mail. It helps you create, format,
store, and manage your messages, but it has little to do with actually getting
your messages to your destination. That work is done by a back-end service
(such as Microsoft Exchange Server in your office), by your Internet service
provider (ISP), or by an online e-mail service (such as or Gmail).
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