Microsoft Office Tutorials and References
In Depth Information
Concerning Yourself with the End User
Creating a user Help system
With regard to user documentation, you basically have two options: paper-based documentation
or electronic documentation. Providing electronic help is standard fare in Windows applications.
Fortunately, your Excel applications can also provide help — even context-sensitive help.
Developing help text takes quite a bit of additional effort, but for a large project, it may be worth
it. Figure 6-6 shows an example of a custom Help system in compiled HTML format.
Figure 6-6: An example of a custom help file for an Excel add-in .
Another point to consider is support for your application. In other words, who gets the phone call
if the user encounters a problem? If you aren’t prepared to handle routine questions, you need to
identify someone who is. In some cases, you want to arrange it so that only highly technical or
bug-related issues escalate to the developer.
In Chapter 24, I discuss several alternatives for providing help for your applications.
 
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