Microsoft Office Tutorials and References
In Depth Information
Heckling can be a common occurrence in the political arena, but it does not happen often in the business
world. Most senior managers will not tolerate unprofessional conduct in a business meeting. However, fellow
business associates might challenge you in what you perceive as a hostile manner. If so, remain calm, be
professional, and rely on facts. The rest of the audience will watch to see how you react
if you behave
professionally, you make the heckler appear unprofessional by comparison and gain the empathy of the audience.
A more common problem is a question from an audience member who lacks technical expertise. For
instance, suppose you explained how to enter data into an Access form, but someone did not understand your
explanation. Ask the questioner what part of the explanation was confusing. If you can answer the question
briefly and clearly, do so. If your answer turns into a time-consuming dialogue, offer to give the person a
oneon-one explanation after the presentation.
Another common problem is receiving a question that you have already answered. The best solution is to
give the answer again, as briefly as possible, using different words in case your original answer confused the
person. If someone persists in asking questions that have obvious answers, you might ask the audience,
would like to answer that question?
The questioner should get the hint.
You can use the form in Figure F-20 for preparation, the form in Figure F-21 for evaluation of Access
presentations, and the form in Figure F-22 for evaluation of Excel presentations.