Microsoft Office Tutorials and References
In Depth Information
ProSkills Exercise: Problem Solving
Problem Solving
Gathering Information to Solve Potential
Computer Problems
When you solve problems, you work through the following stages to gather information
about the problem and its possible solutions:
1. Recognize and defi ne the problem.
2. Determine possible courses of action.
3. Collect information needed to evaluate alternative courses of action.
4. Evaluate each alternative’s merits and drawbacks.
5. Select an alternative.
6. Implement the decision.
7. Monitor and evaluate performance to provide feedback and take corrective action.
If you are involved in solving a complex problem with many possible causes, you
perform all seven steps in the process. If you are solving a simpler problem or have limited
time to explore solutions, you can condense the steps. For example, you might recognize
the problem in one step, determine possible actions, evaluate and select an alternative in
the next step, and then implement and evaluate your decision in another step.
Recognize and Dei ne the Problem
A problem is an obstacle that prevents you from reaching a goal. This defi nition is
especially fi tting for work with a computer. For example, suppose your goal is to create a
report containing text and graphics, but you don’t know which program to use. In this
case, your lack of familiarity with the programs on your computer is an obstacle
preventing you from reaching your goal of effi ciently creating a report with text and graphics.
After identifying a simple problem such as which computer program to use, you can
focus on solutions. Start by considering any possible solution. For example, start each
program on your computer related to text and graphics and examine its features. Next,
compare and evaluate those alternatives. Which programs help you meet your goal most
effectively? Select the best solution and then try it, observing the results to make sure it
actually solves the problem. Can you effi ciently create the report with the program you
selected? If not, try a different program until you fi nd the best possible solution.
Anticipate Computer Problems
Even if you are familiar with some features of Windows 7, take some time to explore
the basics of Windows 7 on your computer. To solve system problems that might
occur later, you should capture and save images of your current desktop, the Start
menu, and other resources on your computer. You can save these images for reference
if you experience problems with your computer later or want to restore these settings.
To save screen images:
1. Start Paint, and then minimize the program window.
2. Open the window you want to preserve or arrange the desktop as you want it. If
you want to capture a window, make sure that window is the active window.
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