Microsoft Office Tutorials and References
In Depth Information
Making Sure They Got the Message
Composing and
Sending Email
How your importance and sensitivity display on the recipient’s email depends on the
email program she uses. In Outlook, for example, priority icons appear in the inbox,
to the right of the subject: High-priority messages show an exclamation point, and
low-priority messages a blue, downward-pointing arrow. Sensitivity labels appear in
the message, between the sender’s address and the date sent. Other email programs
may show these labels differently (or not at all).
Figure 10-8:
The Properties box lets you
work with outgoing email
messages in various ways:
You can note the message’s
urgency or confidentiality
level, create voting buttons
(page 260), request delivery
receipts, schedule a sending
time, and more.
Making Sure They Got the Message
Between overzealous spam filters and overcrowded inboxes, you might want to
make extra-sure that your recipient received and read an important message. Here’s
how to get confirmation: When you compose your message, click the Options tab
and, in the Tracking section, turn on one or both of these checkboxes:
Request a Delivery Receipt (Alt, P, U) to get notification when your email
successfully reaches the recipient’s account.
Request a Read Receipt (Alt, P, Q) to get notification when the recipient has
actually opened your email.
Notifications are sent via emails with a subject line of “Notification for <Subject of
email that requested the receipt>,” so if you send out several receipt requests, you can
keep track of which ones reached their targets. Notice that you don’t demand these
receipts; you request them. Not all email servers will respond to the receipt request, and
the recipient may tell her email program not to send a receipt. Still, it’s worth a try.
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