Microsoft Office Tutorials and References
In Depth Information
Customer: Choose the name of a customer from the Business
Contact Manager Contacts list.
Product: Using the drop-down list, choose the product that the
problem pertains to.
Not sure how to add more products to the Product drop-down list?
Go to Chapter 8, where you can add products using Business
Contact Manager.
Status: Assign a status of Initiated, Engaged, or Closed to the
Service Request.
Assigned To: Using the drop-down list, select the name of the
employee who is going to fix the problem.
Remarks: Fill in any additional comments or steps you’ve taken to
resolve the issue.
5. Click OK to save your changes and return to the Service Requests list.
Figure 15-6:
The Service
Just the FAQs, please
The only thing worse than working is having to do that body of work over
again. Answering questions can be a case in point: The longer you remain in
business and the more customers you have, the more you’re going to hear
the same questions — and find yourself repeating the same answers.
By creating a FAQ, the business owner (or other problem solver) can create
suggested answers for typical questions so other employees can make
appropriate suggestions to customers.
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