Microsoft Office Tutorials and References
In Depth Information
Is SaaS Too Sassy for Me?
Has this ever happened to you?
You purchase a brand new piece of software, wrestle the shrink wrap off
the package, fish out the installation instructions — and realize you’re
stuck at the bottom of yet another “learning curve.”
You start to install the software, and watch as the completion indicator
slowly makes its way across the screen, pauses . . . and then grinds to a
Once the new software is installed, you click one of the icons and wait
for something to happen. When nothing does, you call Tech Support, get
routed to an overseas call center, and are told that you’ll have to
download and install a “bug fix.”
You call for help with your software and find that it’s out of date and no
longer supported — meaning you’re going to have to shell out big bucks
for the latest version to replace the version that was already working
well for you.
Your existing software is not “compatible” with software you’re already
using on a daily basis.
You purchase a new computer and need to install your existing software on
it — but you can’t find the installation CD. Or the license number. Or both!
You purchase a new version of your existing software, install it, and find
that a few items have been “overwritten” — like your accounting
information for the last five years.
These problems don’t exist for users of SaaS software. There is no software to
install — if you can access the Internet, you can use the service. Any bug
fixes appear automatically the next time you log on to the software. There is
no cost when you upgrade; new features are added automatically. You don’t
have to reinstall the service on a new computer, or buy a new version of the
software to use it with a new operating system.
Will SaaS Save Me Money?
SaaS is a very economical solution, particularly when compared with the cost
of traditional software. Among the areas of savings are these:
Because the manufacturers of SaaS save money on everything from
packaging to shipping costs, the savings get passed along to you.
Many business applications charge a yearly licensing fee. So far this has
not been the case with SaaS.