Microsoft Office Tutorials and References
In Depth Information
Chapter 5: Monitoring Office 365 with System Center
CHAPTER 5
Monitoring Office 365 with System
Center
Introduction to System Center components
and licensing .................................... 209
Concepts and planning for monitoring Office 365 .... 221
Deploying the SCOM infrastructure and importing
the Office 365 Management Pack .................. 225
Creating alert notifications ........................ 262
This chapter focuses on monitoring and managing on-premises technologies that
are important to Office 365. In previous chapters, we introduced a number of
onpremises technologies that Office 365 depends on, such as Active Directory
Federation Services (AD FS) and DirSync. Office 365 is tightly integrated with these on-premises
technologies, and they are very important to the accessibility and operations of Office 365.
Consider that if the on-premises Exchange Client Access Server (CAS) goes down, then
Exchange Online users might not be able to view the free and busy times of those users
whose mailboxes are still on-premises. If the on-premises AD FS infrastructure fails because
of the AD FS servers, SQL server, or Internet Information Services (IIS) server, then users
might not be able to log onto Office 365 altogether. A more comprehensive list of
technologies that Office 365 is dependent on will be listed later in the "Evaluating what to
monitor" section of this chapter, when it is time for us to determine what needs to be monitored.
Aside from monitoring, there is also the need to deploy software and make configuration
changes to workstations so they work seamlessly with Office 365. For these reasons, it is
important to have an enterprise-level monitoring and management solution, which is why
we are introducing Microsoft System Center 2012 for consideration as part of an Office 365
deployment. The current version of System Center is 2012 with Service Pack 1, which was
released in December, 2012.
System Center is a suite comprising eight components. Each of these eight components
plays a crucial role in various aspects of Information Technology (IT) management.
System Center was created to help companies with the management of physical and virtual
machines, on-premises and off-premises cloud applications, people management tasks such
as provisioning, request tracking, and the automation of processes to make organizations
more productive and cost efficient.
The eight components within System Center cover all aspects of IT management, from
applications and infrastructure to service delivery and automation, as shown in Figure 5-1.
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