Microsoft Office Tutorials and References
In Depth Information
System Center 2012 Service Manager
provision Office 365 licenses to a user account needs to take place. This otherwise manual
process can be replaced by automation. Therefore, SCO is an option to help with the
automatic provisioning and de-provisioning of users in Office 365. SCO also can provide a
self-service and provision method through a self-service portal called System Center 2012
Service Manager Service Offering.
System Center 2012 Service Manager
System Center 2012 Service Manager is the second full release of Service Manager, a
product initially released in 2010 and frequently referred to as SCSM or SM. Service Manager
introduces the first Configuration Management Database (CMDB) from Microsoft. Service
Manager is designed to help increase IT productivity and reduce operational costs while
meeting compliance standards. Figure 5-5 shows the System Center 2012 Service Manager
solutions and architecture.
Figure 5-5 System Center 2012 Service Manager architecture.
Service Manager has six key solutions in its architecture, which are based on the ones found
in the Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL):
Compliance and Risk
Change Management
Release Management
Search JabSto ::




Custom Search