Microsoft Office Tutorials and References
In Depth Information
System Center 2012 Endpoint Protection
Service Request Fulfillment
Incident Management
Problem Management
Service Manager has an automated workflow engine for incident management, problem
management, SLA management, and service request fulfillment. It also provides a user
selfservice portal through a Service Catalog and support access through mobile devices.
Service Manager also comes with pre-built connectors for the following:
Active Directory For user data such as email, phone number, manager, office
location, and group membership
System Center Configuration Manager For detailed hardware and software
inventory of the devices the users have, applications they have installed, and versions
System Center Operations Manager For alerts that generate incidents within
Service Manager and for sending status updates back to Operations Manager
Exchange For communication and notification purposes or automated creation of
tickets through the email system
It is Service Manager's self-service portal that has the greatest relevance to Office 365. As
mentioned before, there is software, such as the Office Professional Plus subscription, that
a user can install directly from the Office 365 portal. Users can directly download the Office
suite from the Office 365 portal, but that version uses Microsoft Update for patching. It's
possible to customize Office Professional Plus to use a local network location to check for
updates. To do so, customize the Office Professional Plus installation package with the
Office Deployment Tool. After the Office installation package has been customized, you can
publish it to the Service Manager's service offering catalog so users can access it from the
self-service portal.
System Center 2012 Endpoint Protection
System Center 2012 Endpoint Protection is the second major release of Microsoft's
antimalware agent that is managed by System Center Configuration Manager. Endpoint
Protection is frequently referred to as SCEP. Originally, Endpoint Protection was part of the
Forefront suite of security products and named Forefront Endpoint Protection 2010, or FEP.
The reason we have included SCEP in this discussion is because Office 365 does not
provide client protection. There might be confusion because of Forefront Online Protection
for Exchange (FOPE), which provides anti-malware, anti-virus, and anti-spam protection.
However, this protection is offered as a service-level protection, which means that FOPE
is designed to prevent threats from entering the network and client through the email
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