Microsoft Office Tutorials and References
In Depth Information
Chapter 6: Customizing Operations Manager reports and dashboards for Office 365
CHAPTER 6
Customizing Operations Manager
reports and dashboards for Office 365
Identifying Office 365 dependent servers ........... 283
Customizing System Center 2012 Operations
Manager state views ............................. 287
Customizing System Center 2012 Operations
Manager alert views .............................. 289
Tuning the Office 365 management pack and
reducing false alarms ............................. 291
System Center 2012 Operations Manager report
customization ................................... 305
Dashboard creation for technical and business
owners ......................................... 311
In Chapter 5 we provided an overview of the System Center 2012 Suite. We deployed
System Center 2012 Operations Manager (SCOM) and walked through the process of
downloading and importing the Office 365 management pack for SCOM.
In this chapter, we will continue to customize Operations Manager to monitor and
create Office 365 reports and dashboards. We will cover utilization statistics, availability, and
trending reports, as this is commonly requested information. These reports target business
owners, technical support professionals, and users. Finally, we will demonstrate how to build
various types of dashboards. Monitoring Office 365 is an important function because Office
365 will make up a significant portion of most organizations’ IT services portfolio.
Identifying Office 365 dependent servers
Before we configure monitoring and customizing reports, you must first identity the
servers that Office 365 is dependent on. At a minimum, these will be your domain controllers
(DCs), AD FS, directory synchronization, and FIM servers. Follow these steps to create a
server group in SCOM:
283
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