Microsoft Office Tutorials and References
In Depth Information
Tuning the Office 365 management pack and reducing false alarms
Tuning the Office 365 management pack and reducing
false alarms
The Office 365 management pack is only one of several that you will use to monitor Office
365 and its relevant infrastructure. This management pack is merely an example of what
can be monitored with the SCOM Web Application Monitoring Wizard. The Office 365
dependency on AD FS, DNS, Windows, and AD means you need to load and customize
additional management packs.
As a reminder, the Office 365 MP for System Center 2012 Operations Manager monitors
three different scenarios:
Logging on to Office 365
Accessing an Office 365 mailbox
Accessing an Office 365 team site
Logging on to and accessing an Office 365 mailbox might validate its database availability.
However, within an Office 365 tenant mailboxes are spread across numerous databases,
meaning other mailboxes might not be online and hence SCOM would generate a false
positive. The Office 365 solution abstracts this from the user intentionally, which differs from
how Exchange on-premises works. SCOM has no ability to monitor Microsoft Exchange
databases in Office 365 currently.
Accessing the Office 365 team site is a valid monitoring test, but is also dependent upon
a customer’s network infrastructure, Internet Service Provider, and a variety of other
variables including power, routing, and so on. Because monitoring any cloud solution from
onpremises involves these risks, care should be taken when investigating whether an outage
was lagged because of a cloud solution problem, an on-premises problem, or something
between your data center and the cloud solution.
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