Microsoft Office Tutorials and References
In Depth Information
Chapter 8: Office 365 and Service Manager automation
CHAPTER 8
Office 365 and Service Manager
automation
System Center 2012 SP1 Service Manager ........... 351
Service Manager components ..................... 352
Installing Service Manager ........................ 353
Installing the Self-Service Portal ................... 358
Service catalog overview. . . . . . . . . . . . . . . . . . . . . . . . . . 365
Service request automation ....................... 366
Enabling the System Center Orchestrator connector .. 367
Configuring Service Manager automation ........... 369
System Center 2012 SP1 Service Manager
This chapter is the second part of the two-part automation process. In Chapter 7,
“Automating Office 365 management with Orchestrator,” you were introduced to
System Center 2012 Orchestrator, and you started building a foundation to support
automation of Office 365 manual tasks. You installed Orchestrator, imported Integration
Packs (IPs), and built a runbook. You did not configure the runbook activities to work with
Service Manager because the system was not installed.
In this chapter, you will install System Center 2012 Service Manager and connect
Orchestrator runbooks to Service Manager. You will install the Service Manager Self-Service Portal
and “publish” the Office 365 service offering into the portal for the Human Resources (HR)
department. You then will finalize the runbook that you created in Chapter 7 to securely
support automation of an Office 365 account to individuals in the HR department. After
that, we will show you how to connect the Orchestrator runbook to Service Manager to
create a service offering that users can access in the Self-Service Portal.
The project in this chapter is the model for a number of Service Manager request offerings
that you can continue to build for both Office 365 and internal requests. The following
steps are involved in this end-to-end process:
1. Install Service Manager.
2. Enable a connector between Service Manager and Orchestrator.
3. Configure Service Manager automation:
a. Complete Orchestrator integration and finalize the runbook.
b. Create a runbook automation activity template.
c. Create a service request template.
351
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