Microsoft Office Tutorials and References
In Depth Information
Service Manager components
d. Create a request offering.
e. Create a service offering and publish.
Service Manager components
System Center 2012 Service Manager is an integrated platform for automating and
supporting the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)
processes. Service Manager supports change management, incident management, problem
management, release management, service delivery, and more. Through its configuration
management database (CMDB) and process integration, Service Manager connects
information from other System Center components, such as Orchestrator, Configuration
Manager, and Operations Manager. In Figure 8-1, you can see the different services in a typical
architecture using two servers.
Figure 8-1 System Center 2012 Service Manager Architecture.
In Figure 8-1, Server 1 is the Service Manager management server. The management server
is the primary server to manage incidents, changes, users, and tasks. The Service Manager
database contains configuration items, work items, change requests, and the System Center
Service Manager configuration. The Service Manager console is the user interface for both
Service Manager administrators and help desk administrators. The console supports
installation on local workstations as a stand-alone component.
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