Microsoft Office Tutorials and References
In Depth Information
Service catalog overview
Figure 8-12 Service Manager installation of Silverlight on the portal.
Note
The Self-Service Portal requires Silverlight to show the objects that are created in
the Service Manager console and published to the portal. To download Silverlight,
see http://www.microsoft.com/getsilverlight/get-started/install/default.aspx.
Service catalog overview
Later in this chapter, we will show you how to use automation tasks to create a new Office
365 email account using a combination of the Service Manager Self-Service Portal as the
front end and System Center Orchestrator as the back end. As we continue to build this
automation service, you should understand a few Service Manager concepts.
The service catalog organizes requests using containers. These catalog containers are
displayed in the Self-Service Portal. We use them as a method to organize the content that is
presented to the user. The service offering is the actual form used by the end user to create
an incident or a request for a specific service. The service offering is used to organize the
forms. For each category there is at least one and often more than one service offering.
Service Manager uses catalog item groups to maintain specific user groups, such as HR
Administrators, and gives the groups access to service offerings.
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