Microsoft Office Tutorials and References
In Depth Information
Creating a service request template
Figure 8-28 Property mapping from the ActivityGUID service request to the Object ID
runbook.
7. Click OK to save the changes from the activity template to the management pack
and close this form. The template can now be found in the Service Manager Library
with the other templates if additional editing is required.
Creating a service request template
The third step in the automation process is creating a service request template. The request
template is used to build the service request for the runbook processes and act as the
workflow container for progress steps used in the request. To create a service request
template, follow these steps:
1. In Service Manager, click the Library workspace, expand the Library node, and
rightclick Templates. Select the Create Template option, as shown in Figure 8-29.
Figure 8-29 Service Manager Create Template.
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