Microsoft Office Tutorials and References
In Depth Information
Creating a service request template
2. Use the Browse button to set the class to Service Request. If the MP changes, use
the down arrow to select the New Office 365 Account Automation MP previously
created. Enter the data using the values in Table 8-5. After entering the data, click OK
to open the Service Request Template form.
TABLE 8-5 Items to complete the Create Template dialog box
Item
Configuration
Name
New Office 365 User Service Request Template
Description
New Office 365 User Service Request Template
Class
Service Request
MP
New Office 365 Account Automation Activity Template (MP)
3. Enter the data in the Service Request Template form, based on information from
Table 8-6. Leave the Title box blank because it is updated from Orchestrator or the
service offering.
TABLE 8-6 Items to complete the Service Request Template form
Item
Configuration
Title
BLANK
Description
Activity Stage for New Office 365 User Account
Urgency
Medium
Priority
Medium
Source
Portal
Area
Directory (for the Service Catalog)
4. Click the Activities tab at the top of the form to open the Activities pane in Service
Manager. You need to add a new activity for this form. Select the green plus sign at
the top right labeled Activities to select a template. The Service Manager template
will invoke the runbook in the Orchestrator activity you created previously, as shown
in Figure 8-30. Scroll down or search for the Runbook Activity Template and allow the
form to open.
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