Microsoft Office Tutorials and References
In Depth Information
Creating a service request template
Figure 8-30 Service Manager add Runbook Automation Activity.
5. After the Runbook Activity Template form opens, you can validate the step. Click the
Runbook tab and notice in the Parameter Mappings pane that the ActivityGUID, as
shown in Figure 8-31, is incremented from the service request template. This is how
Service Manager increments the workflow as each process is completed. Click OK to
return to the Service Request Template form.