Microsoft Office Tutorials and References
In Depth Information
Creating a service request template
Figure 8-31 Runbook activity details highlighting the workflow numbering.
6. In the Service Request Template form, select the green plus sign at the top right
labeled Activities. Select Default Manual Activity, as shown in Figure 8-32. Click OK to
return to the view of the Manual Activity form.
a. In the Title box, enter Manual Activity for Runbook Invoke .
b. In the Description box, type This Manual Activity waits for the final update
from the Orchestrator Activity . When this Manual Activity form closes it
also closes the service requests.
c. Click OK to close the Manual Activity form.
A manual activity created in the Service Manager form keeps the service request open until
the Orchestrator runbook final activity is completed. This Service Manager manual activity
updates the Service Manager form manual activity and closes it, which in turn closes the
Service Manager service request.