Microsoft Office Tutorials and References
In Depth Information
Creating and publishing a service offering
Figure 8-36 Map Prompts page of the Create Request Offering Wizard.
7. On the Knowledge Articles page, click Next. You have not created any knowledge
articles to support this request offering.
8. On the Publish page, change the Offering status to Published. Click Next.
9. On the Summary page, click Create to finalize the selections. On the Completion
page, click Close if the request completed successfully.
Creating and publishing a service offering
The fifth and final step in the automation process, which includes runbook automation with
Service Manager integration, is to create a Self-Service Portal service offering and publish
the entire automation process to the portal. To create the offering and publish it, follow
these steps:
1. Open the Service Manager console and click the Library workspace. Expand Service
Catalog and use a single mouse click to select Service Offerings. As shown in Figure
8-37, right-click Service Offerings and select Create Service Offering to start the
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