Microsoft Office Tutorials and References
In Depth Information
Service and request offering in the Self-Service Portal
Service and request offering in the Self-Service Portal
You have completed all the steps necessary to enable runbook automation from
Orchestrator using the workflow in Service Manager. Figure 8-38 shows the publication in the portal.
Figure 8-38 Self-Service Portal view of the service request in the Access and Security category.
When end users select the request from the catalog, they will be required to complete the
necessary prompts, as shown in Figure 8-39. In our example, you can see data entered for
first name, last name, alias, and password. Obviously, we have provided only the
mechanics to publish the automation processes. You should allow time for troubleshooting as well
as time to review each step to better understand how you can incorporate them into your
company’s enterprise processes.
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