Microsoft Office Tutorials and References
In Depth Information
Office 365 Service Descriptions
Lync Online Transport Reliability Probe ( http://trippsn2.online.lync.com/)
Microsoft Remote Connectivity Analyzer
IP mapping service to determine data center locations ( http://iplocation.net )
Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit
There is also an abundance of Office 365 content that is available online. One such resource
is the Office 365 admin resource center at http://ofice.microsoft.com/en-us/support/ofice-
365-administrator-resource-center-FX103995410.aspx . The Office 365 Community site at
http://community.ofice365.com/en-us/forums/default.aspx is another great resource to
locate information and request assistance.
INSIDE OUT
Partnership with the Microsoft team
Depending on the size of your organization and licensing agreement with Microsoft,
you might have a Microsoft Account Team assigned to you. If you know you have a
Microsoft Account Team, you should contact your Microsoft Account Executive. Because
of the complexity associated with enterprise customers, Microsoft conducts technical
briefings and workshops that are designed to help customers better understand Office
365, its integration with existing technologies, and navigating licensing scenarios.
Oftentimes, these pre-sales engagements do not cost you anything, and you will come
out of them with a much better understanding of how to evaluate, plan for, and
ultimately deploy Office 365 successfully.
Office 365 Service Descriptions
Microsoft Office 365 Service Descriptions are the most overlooked documents, which is
unfortunate because these are very good documents that answer a lot of basic questions
about each of the Office 365 services: SharePoint Online, Exchange Online, Lync Online,
and Office Professional Plus Subscription. They have a surprising amount of detailed
information that your organization will be interested in knowing. For example, in the Service
Descriptions you can find answers to the following questions:
How is the financially backed 99.9 percent Service Level Agreement (SLA) calculated?
How much storage space will you get with SharePoint Online?
What capabilities are in SharePoint Online versus the SharePoint on-premises server?
Are there throttling limits in Exchange Online? If so, what are they?
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