Microsoft Office Tutorials and References
In Depth Information
Microsoft Remote Connectivity Analyzer
Figure 2-22 Lync Online Transport Reliability IP Probe.
TROUBLESHOOTING
For Lync Online, sustained reliability of the network connection is the most important
component. Other services, such as SharePoint Online and Exchange Online, are more
tolerant of variable network quality. Packet loss might be negligible because email will
still eventually be delivered and the user will still get to a website. However, packet loss
in Lync Online will result in poor voice quality in Lync calls. Poor voice quality is a very
noticeable impact to customer experience. Therefore, if you are planning to deploy
Lync Online, pay close attention to network latency and packet loss. It is a good
practice to plan for QoS if possible.
Microsoft Remote Connectivity Analyzer
The Microsoft Remote Connectivity Analyzer, as shown in Figure 2-23, is an online tool that
tests connectivity and connectivity requirements. It originated as a tool designed only for
Exchange, which is why it still can be found at http://testexchangeconnectivity.com .
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