Microsoft Office Tutorials and References
In Depth Information
Objective 2: Manage messages
2 Manage messages
The skills tested in this section of the Microsoft Office Specialist exam for Microsoft
Outlook 2013 relate to managing messages. Specifically, the following objectives are
associated with this set of skills:
Create messages
Format messages
Organize and manage messages
Although Microsoft Outlook 2013 is an excellent tool for managing your schedule,
contact records, and task lists, the primary reason most people use Outlook is to send and
receive email messages. Over the past decade, email (short for electronic mail ) has
become an accepted and even required form of business communication. And of course,
many people use email to keep in touch with friends and family, either from work or
from home. Outlook makes it easy to connect to multiple email accounts, either on
a business network or over the Internet, and provides all the tools you need to send,
respond to, organize, filter, sort, find, and otherwise manage email messages.
Messages composed in and sent from Outlook 2013 don’t have to consist only of plain
text. They can contain diagrams and graphics and can be visually enhanced by a judicious
use of colors, fonts, and backgrounds. For more formal messages, you can attach a
signature that includes your contact information, in addition to graphics such as a photograph
or logo.
Even if you use Outlook only for sending and receiving email messages, you can rapidly
build up a mass of messages that make it difficult to locate information. Fortunately,
Outlook is designed to act as a complete information-management system; it provides
many simple yet useful features that you can use to organize messages and other Outlook
items and to quickly find information you need.
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