Microsoft Office Tutorials and References
In Depth Information
Flagging a Message for Follow-Up
To set e-mail priority for a message, click either High Importance or Low Importance in the
Options command set on the Message tab, as shown in the image that follows:
Clicking High Importance adds a red exclamation mark to the e-mail so that when it
arrives in the recipient’s Inbox, it’s clear that the message is one of priority. For best results,
only use High Importance when the message really does have some urgency attached to
it—otherwise, your recipients might begin to disregard the important messages you send.
Conversely, clicking Low Importance adds a blue down-arrow to the message, letting the
recipient know that the message is not an urgent matter.
Flagging a Message for Follow-Up
You can add lags to e-mail messages to indicate that some sort of follow-up action needs
to be taken after the message is read. When you add a lag to a message, the recipient sees
the lag in Outlook when the message arrives in the Inbox. To add a lag, click Follow Up in
the Tags group on the Message tab. A list of options appears from which you can choose
when the follow-up action is to take place, as shown in the following image:
Requesting Receipts
We’ve all had the experience of sending a particularly important document by e-mail and
then eagerly awaiting to hear what the recipient thought of the draft. By using the Receipts
feature when you e-mail Word 2010 documents, you can make sure that you know when
the document has been received and read.
On the Options tab in the message window, choose either Request Delivery Receipt or
Request Read Receipt (or both) in the Tracking command set. When you select Request
Delivery Receipt, an e-mail message is sent to you automatically when the message is
delivered to the recipient. When you click Request Read Receipt, you are notified by
e-mail when the file has been opened.
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